Client Manager - Customer Success & Insights

NielsenIQ
Full time | Full day

Client Manager - Customer Success & Insights

Posted 23 October by NielsenIQ

  • Chicago

Job Description

Location: Employees can work remotley 

As a  Client Manager - Customer Success & Insights, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of customers’ business and industry to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model. 

RESPONSIBILITIES

  • Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity

  • Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations

  • Drive strategic thought leadership with customers leveraging NIQ tools and assets

  • Identify opportunities for increased partnership and elevate those opportunities to organizational partners

  • Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation

  • Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response

  • Recognize potential revenue opportunities with customers and partner with Sales Leaders to enable them to achieve sales goals

  • Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on time, and focused on the outcome

A LITTLE BIT ABOUT YOU

You are flexible and easily adapt to a dynamic work environment. You have a can-do attitude and are able to tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You have experience working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards. 

QUALIFICATIONS

  • 3-7 years of experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG, and Retail industries and application to customer-related business issues

  • Experience in presenting data analysis to Stakeholders and decision-makers

  • Strong analytical aptitude and proficiency in a range of software and digital tech

  • Experience in collaborating on projects and maintaining positive client relationships in complex situations

  • Polished, persuasive communication skills with experience in presentations

  • Experience in New Business Development preferred

  • Proficient in Microsoft Office software, familiarity with NielsenIQ tools, applications, and platforms a plus

  • Bachelors Degree Required

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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