At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
The Lead Nurse Clinician reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
- Utilize nursing skills to perform patient assessments via phone or in person and implement nursing interventions.
- Responsible for initiating & organizing patient education for the population this department serves.
- Work collaboratively with the general practice team in managing clinical operations.
- Provide clinical supervision to assigned inpatient clinicians and program interns.
- Work to ensure that all required documentation is completed in a timely and professional manner.
- Provide orientation to new clinicians.
- Assist in data gathering and interpretation of established monthly quality measures and assist in the development and implementation of new quality improvement projects as needed.
- Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
- Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
- Ability to effectively handle challenging situations.
- Ability to balance multiple priorities.
- Excellent verbal and written communication skills, especially in public speaking.
- Ability to use personal computers and select software applications.
- Ability to analyze data for decision making purposes.
- Strong computer skills, including Microsoft Office, Outlook and database entry.
- Ability to maintain a high degree of confidentiality.
- Ability to adapt to changes in work environment, delays or unexpected events.
- Demonstrates attention to detail and monitors own work for accuracy.
- Registered Professional Nurse Licensure by the State of Illinois.
- Certification in CPR.
- Minimum of three years experience.
- Previous supervisory experience.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.